"Pwede ko po ba makuha ang na-send ko na pera? Eh pareho namin (ng receiver) nawala ang reference number. At nakalimutan ko kung saang branch ko po pinadala ang money at date. Basta month of January." (In English: "Can I claim back the money I've sent? We both (with the receiver) lost the reference number. And I forgot the branch where I transacted and I forgot the date also. What I remember is it's on January")
Without the reference number or transaction number, you cannot get your money back. Or you cannot claim back the money from Palawan Pawnshop.
Without the reference number, the transaction cannot be traced. Palawan Pawnshop is very strict regarding loss of reference number or transaction number.
It's the liability of the sender or receiver of the money to keep the reference number safe, printed, in hand or stored digitally.
You might ask "What if I will only give my name. Use my name to trace my transaction. Is it allowed?"
Yes, Palawan Pawnshop can use your name and trace the transaction but Palawan will never use the NAME in tracing the transaction because there are a lot of people in the world with the same name.
So, for security concerns, Palawan Pawnshop will not allow NAMES to be used for tracing the transaction. They will only use the REFERENCE NUMBER or the TRANSACTION CODE/NUMBER in tracing the transaction.
Do you have any concern with Palawan Pawnshop? Tell us in the comment below.